Self-order kiosks

Self-order kiosks that take the queue off your counter.

A kiosk is not a vending machine with a menu on it. It is a second ordering channel that has to share your menu, your modifiers, your prices and your kitchen tickets with every other till in the store — otherwise it creates more work than it removes.

In short

A self-order kiosk is a customer-facing touchscreen that takes the order and payment directly, then sends the ticket to your kitchen display or printer. It runs on the same menu and pricing as your POS, supports multiple languages, and is typically used to cut queue time and raise average order value through prompted upsells.

How a kiosk fits into the ordering flow

The kiosk pulls the same menu, modifier groups and pricing as your countertop terminals, so a price change or an 86'd item updates everywhere at once. The customer builds the order, pays on the integrated terminal, and the ticket lands on the kitchen display with the same routing rules as a staff-entered order.

  • Order number printed on the receipt and shown on the pickup screen.
  • Modifiers, combos and upsell prompts configured once, used by every channel.
  • Card, tap, mobile wallet and gift card handled on the kiosk's own payment terminal.
  • Falls back gracefully — if a kiosk goes offline the counter till is unaffected.

Where kiosks actually pay off

  • Quick service and fast casual with a lunch rush that outruns the counter.
  • Bubble tea and dessert shops where orders are highly customised and slow to speak aloud.
  • Food courts and multilingual neighbourhoods, where a language switch removes the ordering friction entirely.
  • Late-night and low-staff shifts, where one person can run the pass instead of splitting time on the till.

What it costs and how long it takes

Kiosk cost has three parts: the hardware unit (freestanding or countertop) with its payment terminal, the software licence on your POS subscription, and the setup work — menu build, imagery, upsell rules and staff training. Installation for a single kiosk is usually a same-day job once the menu is built; a multi-kiosk rollout is scheduled around your quiet hours.

Screens are the part most operators underestimate. Photography and clear category structure move conversion far more than the hardware model does, so we build the layout with you rather than dropping in a default template.

Multilingual by default

Every kiosk ships with English, Simplified Chinese, Japanese and Hindi ordering screens at no extra licence cost. Customers switch language with one tap and the kitchen ticket still prints in whatever language your staff read. For a lot of our operators this is the single biggest reason kiosk orders convert.

FAQ

Kiosk questions

See a kiosk running your own menu.

Send us your menu and we'll show you the ordering flow before you commit to hardware.

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