The POS Chinese restaurants in Vancouver and Toronto actually run on.

Eighteen years in one market, not eighteen months

POS KING was founded in 2008 and has operated continuously in Canada ever since. The first terminal went into a Richmond merchant; today the company runs two offices — 250-13071 Vanier Place in Richmond, BC and 1502-9500 Markham Road in Markham, ON — and has served more than 10,000 merchants across the Lower Mainland and the Greater Toronto Area.

That matters for a restaurant because the failure mode of a POS vendor is not a bad demo, it is a vendor that is gone in year three with your menu, your history and your hardware locked inside their cloud.

Who actually runs it

Named brands currently or previously deployed on POS KING hardware and software include Chatime, Gong Cha, Boiling Point, Dinesty Dumpling House, Happy Lamb Hot Pot, Shoo Loong Kan, Ah Yat Abalone, Empire Seafood, Golden Swan Restaurant, Red Star Seafood, HK BBQ Master and Happy Tree House BBQ. Deployment metrics in our case studies are real; individual merchant names in those stories are changed for privacy, while the brands listed here are published with permission.

What Chinese restaurants need that generic POS gets wrong

• Bilingual tickets — the customer orders in English, the wok station reads Chinese. Same item, two languages, one button.
• Cantonese BBQ counters: weight-based pricing, half/whole portions, chop-and-pack modifiers.
• Dim sum service: cart or à-la-carte stamping, per-item counts on the table, fast add-on rounds.
• Hot pot: per-head charging, soup base splitting, half-and-half pots, unlimited-order rounds tied to a timer.
• Seafood banquet halls: live tank items priced by weight, deposits, set-menu banquet packages, table merges for 12-seat rounds.
• Bubble tea chains: sugar/ice/topping trees deep enough to be one tap, not six.
• Bill splitting the way large round tables actually split — by person, by item, by AA, or one payer for the whole table.
• WeChat Pay and Alipay alongside Interac, Visa and Mastercard on the same terminal.

Support in the language the owner thinks in

Phone support runs 24/7 in English, Simplified Chinese, Japanese and Hindi. Chinese-language support is not a paid add-on and not an offshore call center — it is the same Canadian team that installs the hardware. Sales and demo hours at both offices are Monday to Friday, 9:00 to 18:00 Pacific Time.

Installation, staff training and hardware swaps are done on site across the BC Lower Mainland and the GTA, including weekends around a restaurant's opening date.

Switching from an existing system

• Menu, modifier and price import from your current POS export.
• Parallel run during the changeover so service is never blocked on the new system.
• Staff training in Chinese and English before go-live, on your own menu.
• Existing printers, cash drawers and scanners reused wherever they are compatible.